Case Study: People Serving People (PSP)

People Serving People (PSP) provides education, social and life skill programs to all residents in need. They house over 350 individuals and provide up to 1,000 meals every day. Their facility includes a full service kitchen and dining room, two libraries, classrooms and study areas, indoor and outdoor recreational spaces, a medical clinic, child care facilities, a laundry room, computer lab, 99 separate shelter rooms with a bath and 10 two bedroom transitional apartments. Established in 1982, People Serving People grew out of a need for temporary secure shelter. They are funded primarily through county grants and contributions.

Situation

According to Randy Zemke, fiscal manager for People Serving People: “Prior to working with OTT, Inc., our infrastructure was out of date, built internally, and lacked centralization. There were reliability issues, applications were ordered but never implemented, and data was stored locally and not backed up. Our support was sporadic, and multiple versions of Microsoft Windows/Office created training and collaboration issues.  Plus, our server, virus protection, and accounting applications were out of date. Employees were not able to do their work effectively because of unstable workstations, unrecoverable data, dropped connections, slow Internet response, printer errors, and downed email. It was very inefficient, and we knew that if we were to meet the growing needs of our resident families, PSP needed to automate and integrate all aspects of our business.”

Solution Benefits the Entire Company

In 2005, PSP teamed up with OTT, Inc. to find a solution that would meet the needs of their organization. “OTT, Inc. was chosen because of their accounting focus in the non-profit sector, as well as their service offerings for IT and Microsoft Dynamics GP. We especially liked their ‘on-demand’ service, because problems at the time were largely unpredictable and often serious. Our new system has streamlined our operations and greatly improved the integrity of our data.”

Improved Performance

“Centralized storage of data and applications benefits our entire organization and it has significantly improved employee productivity, efficiency, and satisfaction. We can retrieve information out of the system when we need it, significantly reduce crisis calls, and we’re better able to serve our employees and guests,” says Jim Minor, PSP CEO. In addition, virus protection and Microsoft updates happen automatically.  Jim further states, “the version standardization of applications like Office encourages staff collaboration and less training.”

Bottom Line Results

PSP’s upgraded systems enable employees to get more done in less time, place fewer crisis calls, experience fewer dropped connections from the network, and improve the time it takes to restore and perform backups.  Randy went on to say, “OTT, Inc.’s staff of experts is always there for us when we have questions or need help. Their customer service, responsiveness, and on-going communications are excellent.”