Microsoft Dynamics 365 for Field Service

The connected platform transforming service models from break-fix to never-fail.

When your employees and customers have real-time visibility into the entire service journey, from any device or location, amazing things happen. Customers keep coming back. You can recruit the best technicians. Field services becomes more profitable.

Dynamics 365 Field Services Management from Microsoft, deployed by OTT makes it easier than ever to connect your technology and unify your service model from end to end. Are you ready to deliver the digital, personalized and interactive service experience your customers demand?

What can you do with a connected field service management platform?

  • Financial Management
  • Contract Management
  • Resource Management
  • Scheduling and Dispatching
  • Inventory Management
  • Customer Relationship Management (CRM)
  • Deploy On-premise, Cloud or Hybrid
  • Connect Mobile & IoT Devices
  • Integrate 3rd Party Functionality
  • Reduce Operational, IT and Licensing Costs
Gain Visibility
Across The Company
Establish meaningful KPIs and track performance throughout your service journey. From customers to technicians to products and SLAs, monitor what matters most so you can make informed and profitable decisions.
Deliver Predictable,
Reliable Service
Use the power of IoT and predictive maintenance tools to move from costly scheduled maintenance plans to proactive service solutions. Identify and diagnose problems before customers even have an issue.
Optimize Scheduling
And Dispatching
Drag and drop and map-enabled scheduling makes it fast and easy to ensure the right technician with the right skillset is promptly scheduled and dispatched. Customers and technicians can track service calls from any device.
Access Real-Time
Inventory
Keep inventory at optimal levels when you can synchronize inventory across locations, set reorder criteria and track equipment and parts down to the truck level. This improves first-time fix rates, customer satisfaction and profitability.
Resolve Issues From Any Device or Location
By leveraging data from your connected systems and devices, you can substantially reduce on-site service calls. Detect, troubleshoot and resolve issues remotely at a lower cost in less time, which customers will love you for.
Give Customers The
V.I.P. Experience
To compete today, you must provide the personalized and interactive experience customers expect. Empower them to view their history, track live updates, and communicate and share through multiple channels and devices.

Be a Connected Service Organization

OTT offers a wide range of products and deep industry expertise to help you design a customized and connected field service solution that fits your business. Microsoft’s unmatched innovation and integration means you have options for products that can be used independently or in joint solutions.

Combining Dynamics 365 Business Central ERP with Dynamics 365 for Sales (CRM), IoT, third-party field service applications, Power BI analytics and more, we can provide a single service platform without the costs and complexities. We give you even more flexibility with Azure Cloud Services so you can choose whether you want your solutions on-premise, in the cloud or a hybrid of both.

Sample of a connected field service model

Be a Proactive Service Organization

Customers are busy. Employees are busy. Technicians are busy.

If you’re constantly reacting to service calls and emergencies, you are wasting valuable time and money. Investing in a connected service platform enables you to become a proactive organization through automated processes, predictive maintenance and remote troubleshooting and repair.

What seemed like a futuristic dream not long ago, is the modern service model of today.

Be an Innovative Service Organization

From the technicians you employ to the customer experience you deliver to the technology you invest in—innovation is necessary to stay competitive. With OTT, service innovation doesn’t have to be complicated or costly. We offer flexible, adaptable field service management solutions that drive efficiency and reduce costs across operations. Let us help you digitally transform service in a way that makes sense for your business and budget.

Explore the many ways we help service organizations succeed:

Talk to a Field Services Expert

The OTT team is here to help you:

  • Evaluate options in field service technology
  • See a live demonstration of solutions
  • Build a roadmap to achieve your goals
  • Answer any questions

Contact us today to start the conversation.