Field Services Management

Field Services Management Software from Microsoft, deployed by OTT, Inc.

For many organizations, field service has historically been a cost center, not a profit center. Instead of field services being a separate silo, OTT can help you invest in the right field service technology solutions that connect your people, processes and data.

• Is it time to improve your quality of service from the office to the field, and every point in between?
• Are you ready to impress customers with more customized, personalized services and experiences?

Customers demand more today than ever before and want fast, accurate service with a fix the first time. If you don’t deliver, it can cost you a loyal customer.

Now you can exceed customer expectations and build stronger, more loyal relationships with:

• A modern, mobile platform for all service interactions
• A fully integrated and connected experience from start to finish
• Prompt service and support by phone, email, online, text, social media or in person
• Proactive maintenance and communication

You are not only competing for customers, you are competing to attract and retain the best technicians. They are on the front lines and want more than a great benefits package.

With modern tools designed to help them provide efficient and effective service every time, they can:

• Impress customers with fast, accurate service calls
• Improve first-time fix rates and reduce call backs
• Access real-time information at their fingertips
• Eliminate time-consuming, paper-based forms

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Companywide visibility is critical to make fact-based, informed decisions for your business. How can field services drive more revenue? Which employees, products and customers are your top performers?

Take your business to the next level with field service technology that will:

• Provide actionable intelligence for your entire business
• Accelerate billing and payment
• Boost performance across the board
• Reduce errors and costs

Innovations in technology have completely transformed the idea of what “field services” means. Now, with Microsoft Azure, artificial intelligence and cross-platform IoT edge devices, the possibilities of what you can manage, monitor and measure is virtually unlimited.

Field service technology is helping in ways we never would have imagined from the more traditional industries—Oil & Gas, Industrial Equipment Manufacturing, HVAC companies, etc.—to new opportunities for industries such as Medical Devices, Retail, Hospitality and even Agriculture.

Field services should be a collaborative, cohesive and connected experience for both customers and employees. You need a unified platform built to centralize and share insight between field workers, managers, sales, accounting and administrative teams so the customer feels like a V.I.P. no matter who they are working with.

OTT specializes in field services management technology and building solutions that optimize your field service management from end to end. It’s not enough to just help you capture data. We make sure you have real-time access to the information you need, when and where you need it. Then, we help you make sense of your data so you can use it as a strategic advantage.

Microsoft Dynamics 365 Business Central: Discover the advantages of the leading cloud-based ERP solution when you want a completely unified and integrated field services management platform. Learn why the familiar, intuitive interface and simplified subscription licensing options make Dynamics 365 an unbeatable choice for field service companies.

Microsoft Dynamics 365 for Sales (CRM): Customers are your greatest asset and Dynamics for Sales makes it easy to ensure your team has a 360-degree view of the entire customer journey. Microsoft’s flexible platform allows us to design a highly customized solution to fit your unique needs.

Azure Cloud Services: OTT is a certified Microsoft Cloud Solution Provider (CSP) and can help you transition some or all of your software applications (on-premise or cloud-based) to a secure, reliable and connected cloud infrastructure. We can build a public, private or hybrid cloud platform to your specifications.

The OTT team is here to help you:

• Evaluate options in field service technology
• See a live demonstration of solutions
• Build a roadmap to achieve your goals
• Answer any questions

Contact us today to start the conversation.