NetSuite Solutions
NetSuite is a 100% cloud-based business management solution that includes financials, inventory management, customer relationship management, eCommerce, manufacturing, field services and a lot more to run and scale with your growing business.
Failed implementations can and do occur with many product solutions. It’s usually not the fault of the product; it’s the implementation approach and strategy that leads to failure. It’s important to find a full service trusted partner with proven expertise and references to ensure your success.
NetSuite is available through two channels; NetSuite direct sales team or through NetSuite Solution Provider Partners like OTT, Inc. Regardless of which channel you choose the pricing and the solution/modules you select will be the same.
NetSuite Solution Provider Partners are certified and authorized by NetSuite to lead prospective new customers through the whole lifecycle of NetSuite. Evaluation, selection, licensing, implementation, ongoing support, subscription renewals, etc.
Working with a NetSuite Solution Provider Partner that is highly skilled and capable will offer a robust, seamless experience. They are able to provide the software subscription, implementation and ongoing support services. Provides for a single provider experience. In contrast if you purchase from NetSuite directly it’s highly likely they will bring in a 3 rd party to implement for you. The 3 rd party relationships are NetSuite Alliance Partners that just provide services.
Microsoft Solutions
Dynamics 365 is Microsoft’s brand name for their business application solutions. Specifically, their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions.
Business Central, Finance & Operations, Sales, Customer Service, Field Service, Projects, Customer Insights & Journeys.
Yes, Microsoft Partners with the Business Applications designation and logo have demonstrated and earned the qualifications to be certified. Requirements include company size, certified exams, customer base, history of satisfied customers, etc.
Microsoft Dynamics is mostly licensed through authorized Partners that have been certified on licensing. Cloud based ERP products need to be licensed through authorized partners with ERP expertise.
Microsoft offers annual subscriptions that can be paid monthly or annually. If you choose to pay monthly there is a 5% premium on the monthly subscription. Also an option to sign up for a 3 year subscription to protect from price increases.
Field Service Solutions
Field Service covers the work your organization performs at customer sites. It includes scheduling and dispatching technicians, managing work orders, tracking assets, and giving field staff the tools they need to deliver consistent service.
Integrated Field Service software replaces manual scheduling and disconnected processes with a unified, near-real-time system. It helps technicians resolve issues on the first visit, keeps work order and asset information accurate, reduces administrative reentry, improves technician utilization, and gives the office team visibility into what is happening in the field as information syncs back from mobile devices.
Technicians can access work orders, customer history, asset details, and parts information from a mobile device. This reduces delays and reduces calls, texts, and emails. Organizations with strong documentation practices can also use step-by-step instructions or guided workflows to support consistent service delivery.
Yes. Technicians can complete site surveys, safety checks, and incident reports directly from their mobile devices while still on site. This keeps information accurate, reduces paperwork, and helps organizations remain compliant with safety and regulatory requirements.
Any organization that sends technicians, installers, inspectors, or service professionals into the field can benefit. This includes manufacturing, distribution, HVAC and mechanical services, construction trades, medical equipment, life sciences, facilities management, and utilities.
Many organizations start their search for Field Service after outgrowing niche, industry-specific tools, or legacy systems that no longer scale with their business or have reached end of life. Integrated Field Service platforms provide the flexibility and longevity that those systems lack.
Business Central includes basic service management capabilities designed for organizations that need to track service items, manage service orders, and schedule simple service activities. It works well for teams with straightforward service needs that do not require advanced mobile tools or complex scheduling.
Dynamics 365 Field Service is a dedicated Field Service platform built for organizations with technicians in the field, mobile workflows, asset centric service models, or more advanced scheduling requirements. It includes capabilities such as optimized scheduling, mobile inspections, asset hierarchies, work order workflows, and near-real-time updates from the field.
Many organizations use Business Central for finance and operations while relying on Dynamics 365 Field Service to manage their field technicians. OTT supports both approaches and helps clients choose the right fit based on their service model.
OTT delivers Field Service solutions using Microsoft Dynamics 365 Field Service and NetSuite Field Service Management. We design solutions that integrate with your ERP, streamline field operations, and support accurate billing and maintenance workflows.
We also help technicians capture time and expenses at the job site, reducing paperwork and ensuring payroll and invoicing are based on near-real-time, accurate data.
Yes. OTT connects Field Service with ERP, CRM, inventory, finance, and customer service systems. This supports near real-time inventory updates, accurate billing, consistent customer information, and a unified operational view.
Yes. Both Microsoft Dynamics 365 Field Service and NetSuite Field Service Management are fully cloud-based, providing secure access from anywhere, automatic updates, and reduced IT overhead.
They can be, depending on scheduling needs, asset tracking, mobile workflows, and integration requirements. The complexity usually comes from aligning the technology with your service model.
OTT brings proven methodology and industry experience to guide you through the process and ensure the solution fits your technicians, dispatchers, and customers.
OTT supports evaluation, solution design, licensing guidance, implementation, integration, mobile enablement, training, change management, and ongoing support. Our goal is to deliver a system that reflects how your service organization works and gives you room to grow.
Begin with a discovery session. OTT will review your current service operations, identify opportunities for improvement, and recommend the right Field Service platform and licensing model.
Your Trusted Business Solutions Partner
The OTT Team Can Help You Find The Best-Fit Solution For Your Business.
OTT, Inc. has a proven Professional Services Team that has tremendous acumen in both technology and business. Our Professional Services Team is driven by our Trusted Partner Path methodology, which has been proven and time tested with every customer we have worked with.
