Improve Your First-time Fix Rate with Dynamics 365 for Field Service

Whether your organization views field service as a costly necessity or the core of your business strategy, a high success rate for service calls is critical to minimizing costs and maximizing customer satisfaction. However, according to The Service Council, 26% of first-time service calls require return visits for reasons such as the technician lacking the right tool or part, running out of time, not being able to access required information, or simply lacking the expertise to solve the issue.