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Connecting Dynamics 365 for Field Service and Azure IoT Central

Connecting Dynamics 365 for Field Service and Azure IoT Central

Field Service IOT Chart

Exactly how does Dynamics 365 for Field Service connect with an IoT network? We’ve discussed before the ways in which Dynamics 365 for Field Service can help you achieve automation and improve your first-time fix rate in the field. In this article we’re going to dive deeper into how Dynamics 365 for Field Service connects with Azure IoT Central to create a connected field service system.

The integration between Azure IoT Central and Dynamics 365 for Field Service helps your business attain:

  • Proactive field service
  • Remote fixes
  • Improved resource assignments

What is Azure IoT Central?

Azure IoT Central is a SaaS solution that leverages the power of Microsoft Azure to help you create a custom, cloud-hosted IoT solution for your organization. IoT Central improves connectivity and visibility for your network of devices, allowing greater automation and integrating with Dynamics 365 for Field Service.

Azure IoT Central takes care of the usual complexities of building an IoT network by making things easier and more scalable. You pay simply based on the number of devices you have connected, and get the security, flexibility, and power of the Azure platform. No extensive coding skills or cloud-development experience are needed to get an IoT solution up and running.

Pre-built application templates within IoT Central offer no-code and low-code options for managing your devices. You can easily configure rules to create automatic actions for device issues. For example, if a device overheats, you can choose to send an email alert, integrate with an external system, or trigger workflows within Dynamics 365 for Field Service to automatically create service tickets or schedule proactive maintenance.

What is Connected Field Service?

Connected Field Service is a direct integration between Azure IoT Central and Dynamics 365 for Field Service. This makes it easy for your organization to create cases or work orders triggered by device problems or warnings. Connected Field Service has the ability to work within Dynamics 365 for Field Service to schedule technicians for proactive maintenance or rapid fixes.

Basically, you can use Connected Field Service to multiply the power of Dynamics 365 for Field Service with the complete functionality of Azure IoT Central. Customize these integrations and applications to create any level of functionality that you want for your business, whether it’s fully automated proactive service appointments, email alerts so your own people can do the scheduling, or simply sending extra device information so you know what’s really going wrong before you send resources.

Ready to Connect Your Technologies?

Are you ready to learn more about how to transform your field service organization with top-of-the-line solutions for cloud-based automation? In addition to the capabilities of Connected Field Service, Azure IoT Central and Dynamics 365 for Field Service also have the power to integrate with any other applications within the Microsoft Dynamics 365 and Microsoft Office 365 suites.

There’s no doubt that finding and implementing a new software solution for your field service is a major step that deserves plenty of research and advance planning. That’s why OTT, Inc. uses a 5-step methodology to help customers choose, implement, and succeed with the perfect software for their needs. Contact us today to learn more about how we can help your business move forward into the era of cloud-based field service management.

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