Exactly how does Dynamics 365 for Field Service connect with an IoT network? We’ve discussed before the ways in which Dynamics 365 for Field Service can help you achieve automation and improve your first-time fix rate in the field. In this article we’re going to dive deeper into how Dynamics 365 for Field Service connects with Azure IoT Central to create a connected field service system.
The integration between Azure IoT Central and Dynamics 365 for Field Service helps your business attain:
- Proactive field service
- Remote fixes
- Improved resource assignments
What is Azure IoT
Azure IoT Central is a SaaS solution that leverages the power of Microsoft Azure to help you create a custom, cloud-hosted IoT solution for your organization. IoT Central improves connectivity and visibility for your network of devices, allowing greater automation and integrating with Dynamics 365 for Field Service.
Azure IoT Central takes care of
the usual complexities of building an IoT network by making things easier and
more scalable. You pay simply based on the number of devices you have connected,
and get the security, flexibility, and power of the Azure platform. No
extensive coding skills or cloud-development experience are needed to get an
IoT solution up and running.
Pre-built application templates
within IoT Central offer no-code and low-code options for managing your
devices. You can easily configure rules to create automatic actions for device
issues. For example, if a device overheats, you can choose to send an email
alert, integrate with an external system, or trigger workflows within Dynamics
365 for Field Service to automatically create service tickets or schedule
What is Connected
Connected Field Service is a direct integration between
Azure IoT Central and Dynamics 365 for Field Service. This makes it easy for
your organization to create cases or work orders triggered by device problems
or warnings. Connected Field Service has the ability to work within Dynamics
365 for Field Service to schedule technicians for proactive maintenance or
Basically, you can use Connected Field Service to multiply
the power of Dynamics 365 for Field Service with the complete functionality of
Azure IoT Central. Customize these integrations and applications to create any
level of functionality that you want for your business, whether it’s fully
automated proactive service appointments, email alerts so your own people can
do the scheduling, or simply sending extra device information so you know
what’s really going wrong before you send resources.
Ready to Connect Your
Are you ready to learn more about how to transform your field service organization with top-of-the-line solutions for cloud-based automation? In addition to the capabilities of Connected Field Service, Azure IoT Central and Dynamics 365 for Field Service also have the power to integrate with any other applications within the Microsoft Dynamics 365 and Microsoft Office 365 suites.
There’s no doubt that finding and implementing a new software solution for your field service is a major step that deserves plenty of research and advance planning. That’s why OTT, Inc. uses a 5-step methodology to help customers choose, implement, and succeed with the perfect software for their needs. Contact us today to learn more about how we can help your business move forward into the era of cloud-based field service management.