BlackBaud vs. Microsoft CRM? Which one is best for YOU?
I am interested in feedback from the internet community on BlackBaud fund raising applications, and reasons why a non-profit would not prefer a platform product like Microsoft CRM. Blackbaud appears to offer four different (& apparently non-integrated) products to the non-profit sector:
- Raiser’s Edge
- Blackbaud CRM
Differentiation between the products appears to be based on size of the non-profit being served, which would indicate that all these products have limits to their scalability. There appear to be limits to the number of records a given application supports (pay by the record?), and it appears that things like Outlook integration are optional features that need to be purchased.
Out of the box MS/CRM has deep integration with Outlook and handles an unlimited number of records. It can easily be configured to track Gifts, Pledges, Grants, Appeals, Events, and Volunteers. It is completely web based, and integrates with most of the bulk email and on-line payment services. Sophisticated features relating to Connections and Activities allow us to tune the relationship structures with great precision. Above all that it costs next to nothing for qualifying 501c3 corps.
By: Bob Hoium, Microsoft Dynamics CRM Consultant at OTT, Inc. in the greater Twin Cities Area