We apologize if you are reading this more than once but we wanted to make you aware of the significant changes we are making in terms of supporting our customers.
Effective April 1, 2013 (no fooling!) we will no longer be billing phone support on a per incident basis. We will begin providing professional technical phone support on a time and material basis. This change is based on a lot of feedback from our customer base and also on changes in the software industry and how applications are and can be supported.
The investment for per incident support has been $150 regardless if it’s a fifteen minute call or an hour call to resolve the open incident. We want to offer the best services and the most value to you, our valued customer. To accomplish this, we want you to feel that you can call for support when needed and it will be fair and equitable for all.