About: Eric Sheehan

Exactly how does Dynamics 365 for Field Service connect with an IoT network? We’ve discussed before the ways in which Dynamics 365 for Field Service can help you achieve automation and improve your first-time fix rate in the field. In this article we’re going to dive deeper into how Dynamics 365 for Field Service connects with Azure IoT Central to create a connected field service...

How do you know if your business is consistently finding the right prospects and turning them into good customers? Understanding the movement of leads through the sales funnel has traditionally been more of an art (and a best guess) than a science, but a modern sales and marketing software solution such as Microsoft Dynamics 365 for Customer Engagement offers amazing tools to transform your strategies and boost...

Here in the Midwest, we’re proud of our culture’s reliable work ethic and our emphasis on integrity. In the modern era of big data and digital finance, this extends to the security and reliability of our software applications as well. Many businesses who are considering switching to a cloud-based ERP solution understandably have questions about the safety and security of a cloud-based system....

In today’s buyer-driven market, a good customer relationship management (CRM) solution has a lot of direct benefits for your company, such as facilitating targeted marketing, revealing sales leads with advanced analytics, and enabling social selling. Additionally, effective CRM tools can have some long-term secondary effects that help create a positive cycle of sales growth and success for your organization....