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Essential Information for Microsoft Dynamics GP 2013

OTT, Inc. recently hosted a Microsoft Dynamics GP 2013 Preview event in the Twin Cities area. We had tremendous interest in the new version of Dynamics GP and wanted to share some extra materials that we have uploaded to our website with you.

Microsoft has made available several PDFs which explain more about some of the new features incorporated in the product:

  • Microsoft Dynamics GP 2013 Financials
    • A comprehensive introduction to the new enhancements to the General Ledger year-end close process in Microsoft Dynamics GP 2013.
  • Microsoft Dynamics GP 2013 Distributions
    • This module introduces the new enhancements to Inventory Control in the Distribution series of Microsoft Dynamics 2013.
  • Microsoft Dynamics GP 2013 Human Resources & Payroll
    • An introduction to the new enhancements to U.S. Payroll for Microsoft Dynamics GP.
  • Microsoft Dynamics GP 2013 System Wide
    • This module introduces the enhancements to Microsoft Dynamics GP 2013 that you will see affect multiple modules as application wide changes.

Always remember that if you are already using Microsoft Dynamics GP that CustomerSource has a plethora of useful information available to you. We suggest you review the Microsoft Dynamics GP 2013 Technical Readiness Information.

Microsoft have also made available a comprehensive series of YouTube Videos that we recommend you view in order to familiarize yourself with the new features of Dynamics GP 2013:

Financial Series Features:

Distribution Series Features

Human Resources and Payroll Series Features

System Wide Features

Web Client Readiness Information

If you have any questions about these materials, or if you have any issues logging on to CustomerSource, please feel free to contact GP Support at support@OTT-Inc.com at any time.

By Lisa Stiteler, Microsoft Dynamics GP Consultant, OTT, Inc.

By |2021-02-18T15:15:21-06:00April 3, 2013|

Based on customer feedback, OTT, Inc. updates Technical Support for customers

We apologize if you are reading this more than once but we wanted to make you aware of the significant changes we are making in terms of supporting our customers.

Effective April 1, 2013 (no fooling!) we will no longer be billing phone support on a per incident basis. We will begin providing professional technical phone support on a time and material basis. This change is based on a lot of feedback from our customer base and also on changes in the software industry and how applications are and can be supported.

The investment for per incident support has been $150 regardless if it’s a fifteen minute call or an hour call to resolve the open incident. We want to offer the best services and the most value to you, our valued customer. To accomplish this, we want you to feel that you can call for support when needed and it will be fair and equitable for all.

Technical phone support will be billed in quarter hour increments at your current consulting rate per hour. The investment for Remote Desktop Sharing will remain the same at $35 per case when utilized.

We will continue to offer unlimited, prepaid, annual support plans. Unlimited support plans work well if you want to be able to budget one number for support for the year and have the comfort of calling as often as you want or need to for support. Our Basic Plan offers unlimited telephone and email support for a year. The Premier Plan includes the Basic Plan plus an annual onsite upgrade for Dynamics GP along with some other benefits. If you are currently on a Basic or Premier Plan, there are no changes.

Thank you for your continued investment in Microsoft technologies and solutions through OTT, Inc., Your Trusted Business Solutions Partner. We sincerely appreciate your continued trust, loyalty and business!
By |2021-02-18T15:15:21-06:00March 13, 2013|
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