Without customers, your business won’t get very far. Right now, you and your sales team might be able to stay on top of existing customer needs and look for new opportunities. However, there will come a time when there are too many leads to remember and you might start dropping the ball with your current customers. A customer relationship management (CRM) solution offers...
OTT, Inc. Blog
What exactly is your measurement for success? Is it found in revenues and profits, meeting sales quotas, customer satisfaction or something different? There could be any number of key performance indicators (KPIs) that show business is heading in the right direction or the wrong one. However, capturing and understanding these metrics can be challenging. Secondly, using them to drive growth and success could be even more...Read more
Today’s marketplace is constantly changing along with customer needs and demands. Factor in advances with technology and you’ll find that businesses have no other choice but to make changes. Small and medium-sized businesses must have the same flexibility and agility of their larger counterparts in order to remain competitive. Modern enterprise resource planning (ERP) solutions, like Microsoft Dynamics GP, are now affordable, quick to deploy...Read more
Customer relationship management (CRM) technology isn’t only available to larger enterprises with big budgets. This powerful technology has become more affordable for small and medium-sized businesses—it’s quick to deploy and delivers a competitive edge. While there are many benefits to this modern technology, we discuss the top three benefits of deploying CRM in this article. Read more....Read more