Most users of integration tools such as Dynamics GP Integration Manager and Scribe Software tend to understand, if not fully grasp, the aspects of the software for creating and running data integrations. Where some tend to fall short is on the administration sides of the tool. Here are 5 basics to remember when using Scribe Administration Tools:
- Using the Execution Log
The execution log is a key component of your Scribe administration tool box. This is where you are able to review a list of all process executions logged by Scribe. These can be both integrations run automatically via the Scribe Console or those run manually via the Scribe Workbench. The key component for this, is the Scribe AdminServer service; while this services is running, a log of all executions are saved for review or automated reports.
- Using Alerts
To add to the execution log, Scribe provides the ability to send and maintain alerts. When you configure alerts, at either the integration level or the publisher level; they allow for logs to be written when each alert is raised (be this system or custom). Just raising the alert is fine, if you are a user with access to the Scribe Console and can review the logs; but Scribe also provides you the ability to tie alerts to notifications, which are sent out via email to groups you control.
- Using Data Views
One thing that Scribe has done, is to create system data views; what this does is allows you access to canned reports on Scribe executions and alerts. Some of these include: Alert Counts by Type; Alert Resolution Time; Alert Status; Load Balancing This Hour; Load Balancing Today; Traffic by Day; Traffic by Month
- Using the Queue Browser
When working with real time integrations (i.e. CRM to GP); you will most likely be using the Microsoft Message Queue. Scribe will create custom message queues (input, retry, dead) and allow you access to view, move or delete messages in these queues. These queues can be accessed via normal OS level applications, but having the ability to view and manipulate them with the Scribe Console is an added feature.
- Configuring Site Settings
With all administrative systems, there needs to be an area for configuration; this is the Site Settings. Within this area, you are able to adjust the General Settings, Email Settings, Sleep Period Settings; Tracing Settings, Auto Recovery Settings.
- General Settings – Collaborations, Site Message Queue setup, Alert Notification and Event Logging
- Email Settings – configuration of email setting (user, SMTP)
- Sleep Period Settings – setting a system period of sleep/no activity
- Tracing Settings – turning on logging and event tracing for system debugging
- Auto Recovery Settings – setting a period of recovery for system failures
With a basic understanding of these key features, you will be able to monitor and improve the performance of you Scribe environment; whether you have just a handful of integrations or hundreds.
By Allen Reinke, Solutions Consultant with OTT, Inc., a Minneapolis Dynamics GP and NetSuite Provider.